Thrifty - Cape Town International Airport - Worst Service Ever

<p>I am appalled at the level of unprofessionalism and terrible service I have received from the agents working at your offices - Thrifty Cape Town Airport.</p> <p><br />if you view the above mentioned voucher / res, you will note that the car was returned, fully fuelled, no issues, on time on the 24 April, yet Janine at the terms billed my account with R760 minutes after the car was dropped off. On querying this with her in the same hour, she does not know why she did this and admitted to have done it in error. I demanded that the refund happen on the same day as my account was negatively affected and in a negative status as a result of this error.</p> <p><br />on the 25th I called again to enquire spoke to Sulayga and or Suliman because Janine had left for the day, also made promises about following up and make sure payment happens and that she would call me back to no avail. Everyone telling me that they will follow up with head office. I then demanded to speak to the Branch manager - Liesel who promised to investigate and give me feedback on the claim. Liesel then called me back on 25 April at 13:47 to confirm that Head office has released the funds on that same day 25 April and that because its FNB to FNB it would be in my account sooner then the usual 7 days. Nothing has happened to date. I called again yesterday spoke to Kauthar who tells me she can see payment on the system but don't know when it will reflect in my account...I also over hear Kauthar telling colleague on the other side that following up on refunds is not her job and how this query (me on the line) is not her responsibility. She tries to put me trough to Antonio the - Admin manager as she says, and im on hold and phone is cut off 3 times before I keep calling back again and again.</p> <p><br />Today I call again, speak to Antonio, who also tells me he will follow up with refunds, only for him to tell me that the refund was only paid today 3 May 2017 and not the 25th April an confirmed by the Branch manager - Liesel.</p> <p><br />I am very upset, disappointed and disgusted and the level of competency, or lack there off from the people mentioned above. Im even more frustrated that after speaking to the so called branch manager Liesel who too seems to have given me false info about error you as Thrifty caused on my account, inconveniencing me, giving me a bad name with my bank because my acc was in a negative for a couple of days as a result of Janine's utter negligence and incompetence.</p> <p><br />I demanded that Antonio give me Liesel manager details hence this email to you Medat Adams.</p> <p><br />this insident has completly undone all the amazing efforts and service received from Nishad on picking up this vehicle. all props to her!!!</p> <p>I have forwarded this same email to more managers/senior managers at Thrifty today, have no confidence if this will even be picked up judging from the experience of the Branch manager i have delt with already.</p> <p><br />Hope this email will receive the high urgency and attention it needs as I am furious at how everyone mentioned above has serviced me after they messed up to begin with.</p> <p> </p> <p> </p> <p> </p>