Thrifty - Bad customer service

Good day I had the worst experience ever renting a car from Thrifty and would like to express my utter disappointment in the way the company handles their customers.

I picked up the car on the 07/08/2019 in Pretoria (Stanza Bopape str) and the person that checked the car said it was in perfect condition. When on the way to Durban on the 08/08/2019 on the N3 just after the Wilge Plaza we had a tire burst, we changed the tire to put in the spare wheel only to find that it was also damaged, but they said everything was perfect. I called the road assistance for help at 13:30 explained the whole story that they said they will dispatch another car immediately from OR Tambo airport as they say is the nearest branch to assist. the support team didn't even check if we were ok as I had explained we were only ladies and it was not safe where we were. I called several times to check where the driver was and even asked for the drivers numbers but what the driver was communicating with us was not the same story as what the office had communicated. we waited 5 hours on the road before the driver could even arrive, there was a time where the driver was stuck at the toll gate with no money to pay the toll gate because the card that he had was expired, when I called the office to tell them that their driver was stuck at the toll gate with no money they said he should have a card with him I told them that the card was expired and they took another 30 min to send him money to pass the toll gate. When the driver eventually arrived I asked him to please take out the spare wheel so that we ensure that it was fine that we don't have the same experience as before and the driver refused.

Customers should be treated with respect and not **** to every time they call to check where the driver is, I'm utterly disappointed and will never use or recommend this company to anyone and because what I experienced was totally unacceptable.