KF
Karen F
1 reviews | Active since Nov 2009
30 Dec 2015, 09:25
Thrifty adds to my bill 24 hours later
I made sure I filled up our hired car en route to the airport where I returned it. The woman receiving the car at O.R. Thambo Airport turned on the ignition and was happy the tank was full. <br> One day later - with no warning or notice - I see Thrifty have deducted. R62.34 off my bill. I phoned and queried this and they say they had to fill the tank. I immediately disputed this and they promised they would get back to me. <br> I'm still waiting.<br> What I don't understand is how they can agree they are happy the tank was full and then change their minds and decide the car wasn't full?<br> How do I know someone didn't use the car or syphon petrol from the car after I left it behind?
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Replies (1)Dollar Thrifty Car Rental South Africa's replyOfficial
04 Jan 2016, 08:38Hello kfletch,
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply04 Jan 2016, 08:38
Official
Hello kfletch,
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care
