KF
Karen F

1 reviews | Active since Nov 2009

30 Dec 2015, 09:25

Thrifty adds to my bill 24 hours later

I made sure I filled up our hired car en route to the airport where I returned it. The woman receiving the car at O.R. Thambo Airport turned on the ignition and was happy the tank was full. <br> One day later - with no warning or notice - I see Thrifty have deducted. R62.34 off my bill. I phoned and queried this and they say they had to fill the tank. I immediately disputed this and they promised they would get back to me. <br> I'm still waiting.<br> What I don't understand is how they can agree they are happy the tank was full and then change their minds and decide the car wasn't full?<br> How do I know someone didn't use the car or syphon petrol from the car after I left it behind?

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply04 Jan 2016, 08:38
Official
Hello kfletch,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query / complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards

Customer Care