Thifty Not Available When You Request for Car Deposit Refund: Beware Poor Customer Service - Turnaround Time is a lie!

EXTREMELY POOR SERVICE! CONSULTANTS CAN'T BE BOTHERED TO ATTEND TO QUERIES - beware you will struggle to get your deposit back.

I returned my rental car to Thrifty Cape Town International on the 15th of February 2019 and have been calling since to follow-up on my deposit refund. I have called over 10 times since then, twice on some days and the consultant who deals with refunds is never available to take my call and over 10 messages left (actually spoke to someone each time) and not one person has called or emailed me back regarding my deposit. I have never experienced such lack of customer services before. They can't even give me an email address or anything to request for my refund. At this point, I don't know if I'll ever get my money back. That turnaround time they advertise on their website to get your car deposit back is a lie. As soon as they have your money and get their car back, they will ignore you.