******* AND ******

I have relocated to the UK from SA but had to return to sort out my wifes and childs passports and plane tickets so I hired a car through "unlimitedmileage.com" as a broker and so I had to use Dollar Thrifty - if I had a choice I wouldn't have as in the past I have endless problems getting my deposit back and this time was an ******** mores-so than the other times. I dealt with the randburg branch which is managed by an exremely rude and *********** A******LE called leanne who has no idea how to treat a customer. Uncaring and heartless are words that come to mind. Anyway - I digress....I returned the car in perfect condition bar a mud splatter all over the front bumper which happens when you take a car to a building site. The car was checked over by - not one - but two representatives of Thrifty - one of which was a security guard (what it has to with him I am not sure but thats why he is a lowly security guard) They both cleared the car and even signe doff on the yellow form as "undamaged". Hours later I received a mail from this woman - Leanne - informing me that the car was damaged and I have now forfeited the deposit of R3000 plus R500 fee - this is a ******* - R500 for what?????? I argued and argued even calling some other A****LE called Stephan who claimed to be the area manager but probably couldn't tie his laces without a manual. He obviously sided with the other woman and so I lost my deposit. This was money I needed to pay for plane tickets for my family which I now have to borrow to pay for. They didnt care. It was all about the money. I didnt even get a chance to see the damage or even if it existed as they have not sent me any documents and photos. DO NOT USE THRIFTY EVER - I WARN YOU ALL. THEY ARE ****** AND HEARTLESS PEOPLE - IF I CAN EVEN CALL THEM PEOPLE.... GO WIT ANOTHER COMPANY - DEFINATLEY NOT THESE ******!!!!