*****’s and ******!

I should have trusted every single ****ty review of the rental agency. Most unprofessional service I ever received. Upon renting a car you are handed an inspection list already marked with no one around to inspect the car with you. I had to go and fetch a staff member to mark dents scratches etc on car that was not marked. When we left the airport I noticed one of the air vents was broken. Because of the shocking service I received just before I decided to take a photo with a time and date stamp. Also take note no inventory is taken on the inside of damage. Car returned and inspected. No mention of the broker air vent and off we go. 2 weeks later an amount deducted from our credit card with NO communication regarding what the deduction is for just to find out it was for the broken air vent that was ALREADY broken when we received the car. Absolutely pathetic that it was nowhere noted when whoever broke it returned it. I want and IMMEDIATE refund or I will take this to small claims court with my photo evidence proof.