They don't notify you that you need a good credit score to hire a car

Made a booking online and made the payment with Debit card for the full amount at 13:46 on 20 October 2022, to pick up the vehicle at 15:45 the same day.

At no point was there any message to state that they need to perform any form of credit check to see you credit worthiness or if you're under debt review. But when I got to the Centurion branch, I was told, they cannot rent me a vehicle because I'm under debt review.

They tell me the website clearly states it, it does on the very last line of the terms and conditions, but I had already paid in full via debit card. I'm then told it can take 21 working days to get a refund.

That is absolute nonsense, they are going to earn interest on my money for 21 days before paying me. It's pathetic that they need to credit check you if you've paid the entire rental amount upfront, and via debit card, NOT CREDIT CARD.

I want my money back ASAP, because you've now inconvenienced me