THEY COME UP WITH UNWRITTEN POLICIES WHEN THEY HAVE TO REFUND BACK YOUR DEPOSIT

So I hired a car at thrifty Randburg from the 19th Dec - 02 Jan 2019 . Upon collection of the car no one advised anything about the 21 working day refund policy if you used your debit card . Mind you this policy is not even on their contract or website . Not even their consultants advise you of this so called policy. I called customer care to lodge a complaint about my dissatisfaction with the ommition of this policy , I was advised that I would be called back as the lady who kept "transferring" put me through to voicemail . I sent an email still wanting to find out how my money is not being paid because of a policy I was not made aware of prior (as this policy was not agreed to by me in any way) , no one bothered to get back to me .

They probably wont even respond to this one as they are known for not returning deposits judging by the reviews I have read regarding deposits.

I WANT MY MONEY BAC****! DELAYING THE REFUND WILL NOT DO ANYONE ANY GOOD