AJ
Aron J

1 reviews | Active since Sept 2015

03 Jan 2019, 13:02

They bill you and no one calls you back to fix the over billing not once but twice

I was incorrectly charged twice!

My booking number: **********

Bills: 11 November: R2757.00 (50% deposit) 30 November: R2602.03 (50% remaining bill)

30 November: R986.37 (incorrect fuel charge) - should have been 1/4 tank estimate 14 December: R1165.71 (incorrect fuel charge)- 100% of this must be refunded

1) Picked up car, drove through the night, reached destination and in the morning the car's battery was dead - not my fault (never left any lights on) 2) Replacement car came,1/4 tank was empty - the vehicle the took back was 2/4 tanks empty (i have a picture) - so I can pay for an estimate of a 1/4 tank.

3) The last fuel charge is completely WRONG, since i filled up before dropping off the vehicle! Please see below the Proof of Payment.

BP EDENVALE NORTH S 412752*5609 04 DEC REFERENCE: ********** ********** ********** 28 0.00 -670.29

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply03 Jan 2019, 16:34
Official
Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please be advised that we are currently looking into your concerns and will be providing you with direct feedback.

Thank you


Dollar Thrifty Car Rental.