Terrible service and old vehicle

I was in KZN this past weekend and I had booked online a Mercedes Benz. I sat at their office all day as I was waiting for my brother to arrive to pay for the vehicle.

As I was waiting they received a phone call from an agent wanting a Mercedes as well. They promised them that same Mercedes I had been waiting for all day. When he arrived they indeed gave him this vehicle and they just told me sorry mam we have to give him this car.

I found this to be extremely demeaning and disrespectful not to mention unprofessional

I was then given a very old Toyota Fortuner that didn’t even have a charging USB port that works properly or Bluetooth for that matter. Yet I paid R5800 for this car. My phone died along the way as I was using my gps, I ended up being very late where I was going as I got lost. It was a terrible terrible experience and I would like to be reimbursed in FULL or given a voucher of some sort.