SA
Shaakira A

1 reviews | Active since Jan 2018

28 Apr 2018, 10:54

Terrible service

Terrible service at Thrify Cape Town. Waited an hour to get a car! Will never hire a car with this pathetic service again!

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply02 May 2018, 09:05
Official

Dear Valued Customer

Thank you for bringing this matter to our attention and therefore allowing us the opportunity to investigate and ensure proper corrective and preventive measurements is put in place.

On behalf of Dollar Thrifty Car Rental, we sincerely apologise for any inconvenience caused on the Cape Town International Airport Location.

This matter is seen in a serious light and therefore we would like to thank you for allowing us the opportunity in identify the challenges at hand in order for us to improve our service we provide to our valued customers, we would like to assure you that corrective measures have been taken.

We truly hope that you can forgive us this lapse in service and allow us to continue to be of service to you.

Should you require any assistance please do not hesitate to contact us.

Thank You

Dollar Thrifty Car Rental