Terrible Experience at Thrifty Car Rental Mthatha(Airport Branch)

I send this message to complain about how poorly things were handled by the Thrifty Mthatha (Airport) branch. On regards to my Vehicle rental services, as I’ve mentioned above that I was terribly inconvenienced and poorly treated by the branch after sales services. I feel that the Mthatha branch has ****mers within them and that they pick pocket clients in this way, for I and the guy whom assessed the car were both present when he was doing an inspection when I arrived with the vehicle. We both checked and agreed that all was well and he went on ticking all boxes on the assessing sheet I provided him, that I was given on Friday night when the vehicle was handed over to me. The next day all of a sudden the guy at the reception calls me and informs me that the car had seem to have a nail punched into the left rare wheel, I mean what a coincidence, they actually seemed to pick the far end tire which they seemingly think that there was no way we checked that tire, I mean why couldn’t they say it was at the font?, it is because they know that the front tires could never had been by passed. And even if they were right, I still don’t understand why am I at fault because when I was there, there were no issues at all with the vehicle, why wait for me to not be around so that they can say they found a fault?, what if it was the guy who drove the car off to park it was the one who drove over a nail?, And why haven’t they sent me any proof? , this is all foul play and it is wrong to do clients this way. I’m very disappointed in this organisation. And there is no one that seems to be able to help me even on my complaint, all everyone does is to just send me back to that branch manager in that Mthatha who’s also probably involved in this despicable ****. I have not yet received a reply ever since and no help at all.

Thank you.