Terrible customer service

<p>We hired a 6 seater car from Thrifty Durban International Airport for the period 20th-23rd Dec. Booking Ref ********** 1. We had a terrrible time with a car with no air conditioning. A replacement car was delivered to us but this too had a faulty air conditioner and we had an unpleasant time using the car and returning it to the airport on the 23rd. We complained to the service manager Brian and he agreed that we should get a refund because the air conditioners had failed in both cars. Unbeknown to us I had R1324.45 deducted from my credit card on the 23rd December. After enquiring what this was for I was advised that it was for filling the car and for mileage over and above the 200klm allowed per day. We had had the car filled at the airport before handing it back and I had the petrol slip to prove it. The extra mileage was calculated for the replacement car being driven up to Nottingham road. This is totally unacceptable. We were charged mileage for the replacement car. I have sent numerous emails and finally Mr Arfarz Mohamed said he had requested a refund of R1324.45. On the 27th January I received a refund of R1000.00 on my credit card. I phoned Mr Mohamed personally on the 24th February to complain about the shortfall of R324.45. This did not account for our original complaint about a faulty car being supp****. Mr Mohamed said he would phone me back. Of course no phone call and no refund.</p> <p>What a poor show. And what a struggle to get any response. Very poor customer service plus a lousy car supp**** twice! </p>