Terrible and unacceptable experience at Hatfield Thrifty car

Extremely disappointed from Thrifty as they fail to delivery honest service and thereafter customer service simply transfer and close my complaint in 2 days. This is a terrible and unacceptable experience at Hatfield Thrifty car hire just over two weeks ago. I hired a VW kombi last week, where I completed the administration document and followed the inspector (James) to go through the vehicle and signed for inspection. But when I return the car, the inspector informed the administration officer that the spare tyre was flat, which was never checked and inspected when I took the car. The administration officer advised me that I could go to nearby fitment centre to have it fixed. I clearly indicated to the office that I did not even touch or use the spare tyre and therefore it was not necessary for me to fix it. Further, I indicated to the administration officer that I would not accept the fact that I was being accursed for damaging the tyre and responsible for fixing the spare tyre. Thereafter the administration officer went back to the previous contracts but she could not provide any feedback and they have left me standing and waiting with the inspector. Without able to resolve the problem, I requested to see the manager (Linda) as I wish to find the way forward. The manager asked me whether I have inspected the vehicle with the inspector, how many time I have hired vehicles from Hatfield Thrifty and I should learn from mistakes. Also she informed me that the vehicle cannot be rented out to anyone as she cannot provide it to other customer with a damaged spare tyre. Despite I was totally shocked with how unfriendly that the manager has started with our conversation but I let her know that my disappointed experience with the inspector (James). He was not willing to assist during the inspection and he merely advised that the tyre was underneath the vehicle. We have never had an opportunity to look at the spare tyre or check whether the tyres are in good condition as well as the tyre’s pressure. I also let her know that I am also a customer but I received the vehicle with the damaged spare tyre. But she insisted that the tyre returned was damaged and it must be recorded on the return inspection form and she ended the discussion by walking away. To date, Hatfield Thrifty has not contacted me. I must emphasise that this is the worst vehicle hiring experience that I ever had. I was hoping that your customer care department will take appropriate steps against the above matters however this matter handled by Charlo Fick advise they will transfer it to the correct department. Therefore, I was not correct to send to the customer care and thereafter they have close my compliant. Rental agreement: ********** Ticket number: **********