Hellopeter
Share Your Experience
MM
Mduduzi M

1 reviews | Active since Sept 2010

13 Nov 2017, 12:06

SURELY THE MOST *********** BUSINESS IN THE WORLD!

I had the misfortune of receiving a rental car from this company from my insurance in June of 2017. I picked up a car from the Sandton branch near the Gautrain and drove straight to my home 3 kms away.

The next morning, the tyre had a puncture but I didn't even bother disputing this.

The actual issue is the experience I received after I returned the car.

It's November now and I haven't received my deposit back. I sent a query in August, where Mariska Systermans rep**** to ask which branch I dropped the car off at. There was silence literally until late October when I was awoken by a phone call by a man from Thrifty (between 6 and 7am) demanding that I settle the cost of replacing the damaged tyre by the close of the day. I told him I'd be glad to do so if they gave me MY deposit back.

He asked where I paid the deposit (Sandton) and then hung up the phone afterward. I had hope that I would finally get some kind of resolution! Now November has rolled over and I haven't heard a thing about my deposit nor this tyre damage claim.

How on earth can one company be so ***********??? I've been exceedingly patient waiting on my deposit yet they wake ME up in the morning to demand I pay tyre damages less than the value of my deposit!!!!!!!!!!!!!@!!!!!! THE LEVEL OF INCOMPETENCE HERE IS ASTOUNDING!!!!!!!!!!!!!!!!!

0
Replies (4)
MM
Mduduzi M's update25 Nov 2017, 12:29
Reviewer Update
Further developments. Very soon after I posted this complaint, I received a call where they were demanding I pay them for the abovementioned damaged tyre. They started harassing me thereafter about my "debt" without anyone being able to explain where my deposit went! I went to the branch wanting to talk to a person and, after looking at the system for 5 minutes, she vindicated me when she realised that someone had incorrectly closed my invoice and so they still owe ME money!!! The branch manager was helpful though, thank you to her.
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply04 Jan 2018, 10:06
Official

Hi Swayze

We're following up on the events that transpired after regarding your deposit. Were you met with satisfaction?

MM
Mduduzi M's update04 Jan 2018, 15:44
Reviewer Update
No. I still haven't received my money nor had anything vaguely resembling satisfaction from my interactions with your company. The last correspondence was an email I was cc'd in after I again resorted to your complaints line and they finally queried again with Sandton branch. The last correspondence I received was on the 12th of December 2017. I think I received another call asking me if I can "pay the amount by the COB". I also need clarity on whatever charges have been tacked onto the tyre damage amount; your collections company said there's been interest and charges from that account being handed over. Seeing as this is, as claimed by the employee I spoke to, an administrative error on your company's part, I want all those charges reversed. There's also the question of the interest I've accrued on my credit card for the amount that wasn't refunded back to me. This is the very least that I expect.
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply22 Feb 2018, 14:05
Official

Dear Valued Customer

Thank you for allowing Dollar Thrifty Car Rental the opportunity to provide you with feedback. As per our findings your rental in question had not taken place with Dollar Thrifty Car Rental and had taken place with Tempest Car Hire, hence we kindly request you be in contact with Tempest Car Hire directly for further assistance.

Once again thank you for allowing Dollar Thrifty Car Rental the opportunity to provide you with feedback and closure.

Kind Regards

Dollar Thrifty Car Rental