KH
Konrad H

1 reviews | Active since Oct 2016

06 Oct 2016, 13:07

Struggling to get a deposit back

<p>I rented a car from Thrifty twice now and both times i had a huge struggle to get my deposit back. Each time I write emails which I don't get any reply from. Then I can start calling and given the runaround. Who has time and airtime to call around all day? A deposit is supposed to be paid back if there is no reason to hold on to it. Tell me if there is a reason or pay me back my money. R6000 can not be forgotten about. You can anyway forget about me as a customer ever again. Twice left in the dark without money was enough. I demand an answer. </p>

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Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply06 Oct 2016, 13:55
Official

Dear Konrad

Thank you for writing to us. We apologise sincerely that you have experienced a delay in receiving your deposit back. Please could you kindly forward your rental agreement number so that we can further investigate the status of your refund?

We look forward to hearing from you soon.

Many thanks

Thrifty SA

KH
Konrad H's update06 Oct 2016, 14:15
Reviewer Update

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