1 reviews | Active since Aug 2016
Stranded with Broken Car
<p>Mid July 2016 we drove down with a Nissan XTrail (if I remember correctly) from JHB to Victoria West, Northern Cape to visit family for the weekend.</p> <p>Half way between Wolmaranstad and Bloemhof, the car broke down - something seemed to be wrong with the clutch. When reporting the matter and requesting a new car to continue our trip, we were told that the nearest Thrifty branch was in Bloemfontein. The lady said that it would take about 3 hours for them to get to us (although Bloemfontein is only 2 hours away from where we were stranded).</p> <p>To our disappointment and a few phone calls later, it took them no less than 4 hours to get to us with another car (Nissan Qashqai).</p> <p>This was the first time we used Thifty and surely will not use them again as we do not want to be stranded "in the middle of nowhere" again.</p> <p> </p>
Hi Lise-Mari
Thank you for taking the time to inform us about your experience with Thrifty. We are saddened to hear that you were not assisted too adequately. Would you mind forwarding us your rental agreement number so that we can forward this to our customer care department?
Many thanks
Thrifty SA
Hi Lise-Mari
Thank you for taking the time to inform us about your experience with Thrifty. We are saddened to hear that you were not assisted too adequately. Would you mind forwarding us your rental agreement number so that we can forward this to our customer care department?
Many thanks
Thrifty SA
