Still waiting for my refundable deposit to 14 days and counting

<p>I hired a vehicle and returned it on the 13th May and to this day way over the contractual 7 days I still don't have my promised deposit refund. The gentleman at the Randburg branch are excellent and always do their job, it is the customer service that is useless. After the seven days I called to check what is happening and Ezree from customer service promised to sort it out before the end of the day. After two days nothing was sorted, I called back and she informed me the Auditor who is supposed to approve is on leave and he is the only one with permission, she never bothered to call back after she promised to sort out. The whole company and only one guy to approve for a national company sound ridicolous. Late refunds, no follow ups, one auditor, no attention to overdue refunds and giving them attention. All this adds up to bad customer service, and inconvinience for the customer.</p>