Still no refund!

I prepaid my reservation but had to cancel before the trip. Trying to get someone to assist you when you phone is a nightmare but this aside I eventually strong-armed Cindy on 03/09/2015 @ 10:01 to confirm cancellation and refund. When I asked whether I can get confirmation of the cancellation and refund she told me 'no, that's not possible. You can always phone again if you want to check'.<br> <br> Well, now it's a month later and I still don't have my money back! I'll be claiming interest if you don't credit my card within 48 hours of the complaint.