Slowest service I have experienced bad attitude

I booked and paid for a hire car from Thrifty Cape Town. I waited in a queue for 45 minutes when I went to pick up the car. The 2 ladies who were working at the desk could not have been slower with their service and when I got to the front of the queue I experience an attitude of \don't care.\" The issue I had with the booking was my fault as my license had expired....I<br> I asked the assistant what I needed to do going forward and she laughed at me. I said I was frustrated as the service was terribly slow and she smiled and said \"Yes, I understand.\" Not impressed at ll. "