Should have learnt the first time

First time renting: Ordered an infant car seat - took my money - didn't have an infant car seat and only found out at the collection site that they don't install due to risk (maybe indicate that on your website so people can make an informed decision)

Second time renting: Ordered a baby seat this time - took my money - didn't have a car seat at all. Had to wait 30 minutes for them to go an fetch one that looked damaged and did't evn have the right parts. Also, so many extra costs were added on after sales that weren't indicated during the booking process.

There won't be a third time. Agents, please don't bother to contact me, my wife is still waiting for a response she posted here some time ago. If you realy want to increase your 1.5 star average rating, do so by providing your paying customers with the services they ask for and don't charge for service fees that are hidden so deep in fine print it would take a microscope to read them (if they even appear on your website or booking process at all). Be transparant and upfront.