Shocking Service and Assistance

<p>We called on June 26th in order to book a car for our trip to Cape Town. Our consultant appeared to be helpful over the phone and we presumed all was in order, however on our arrival in Cape Town on the 27th of June, I found things were very different:<br /><br /></p> <p>Despite making FULL payment for the rental car as well as two car seats (one a baby seat, the other a booster seat - they even asked ages), on arrival at the offices in Cape Town International Airport, they were unable to provide us with a baby seat. They simply did not have one available despite my booking one (and paying for it).<br /><br />The attendants were unable to provide us with a solution until the next day thus insisting we drive home with a 6 week old baby on one of our laps. <br /><br />This is simply unacceptable and dangerous not forgetting completely ******* (as of 1st May 2015, it is the LAW that children under the age of 3 travel in appropriate car seats while travelling in a car). We also had to be given a new car as the one provided to us had a broken seat belt clip in the back; hardly capable of securing two car seats.</p> <p>We were supp**** with a car seat the very next day, however, the more than 2 hour ordeal after a long day of travelling (with two children) prompted me to write this complaint. I was also reassured that I would be reimbursed for the baby car seat, which is yet to happen...</p> <p>I am sharing this complaint with you all for two reasons, 1) For it to be passed on to the relevant parties at Thrify. 2) That thers should be aware when booking with you.<br /><br /> As I said at the start of this message, requirements appeared to be handled very well, but we were very disappointed with the service once we arrived to collect our car.</p> <p> </p> <p>Regards,<br />Chris</p>