Shocking, ********** Service - Can I give them minus 10 stars...

Rented as car at George Airport from 21 to 23 May 2022. Returned the car in good condition and with a full tank. Received invoice stating the same. Now to get my R8000 deposit back is another story...... Instead of a holding deposit on your card as stipulated in their T&C's, they actually physically deducted the amount off the card into their bank account...and suddenly without warning one must hear that it will take between 7 and 14 days to refund this amount. Why is this not stipulated in the terms and conditions? Why hiding it and only reveal this after I enquire about this. Now after I contractually conformed to all their requirements, I have to wait till doomsday to get my deposit back....I will NEVER EVER rent a car from these guys again in my life!