SHIFTY THRIFTY

<p>My husband and I hired a VW Combi to travel from PE to Richards Bay. During the journey it became apparent that the car had major mechanical faults, most notably the car shook so hard that all the interior lights came on and went off on their own accord and even one of the hub caps came off. The brakes were also faulty and did not work properly. However both of our cellphones batteries had died and the charging port in the vehicle was broken (along with a few other things). </p> <p>If we had indeed tried to call for help it would have meant that we could be stranded by the side of the road in the Transkei, with our 6 year old daughter so we had no choice but to press on! </p> <p>Our journey should have taken around 12 hours but as the cars problems worsened as we drove, my husband decided to take a slower route and we ended up being on the road for just over 16.5 hours (with our daughter crying throughout the journey as she feared for our safety)</p> <p>On arrival at destination we were informed that as we had gone over our km allowance we had to take out another hire car for another day to avoid being penalised. This is after we had just paid for a car which was unroadworthy and completely unsafe!</p> <p>I am still waiting for a refund from Thrifty PE. They have breached numerous clauses in the Consumer Protection Act and the service I have recently received is completely unsatisfactory. I would like to know that this will never happen to anyone else!</p>