Service Above & Beyond

Durban International's Dollar Thrifty provided me with the BEST POSSIBLE service from the 11th to 12th June 2019.

Hired vehicle on the 11th, returned on the 11th after all my meetings, then I noticed like an idiot my return flight was accidentally booked for the 11th July, instead of 11th June as it was suppose to be a 1 day event. So I had no transport and no accommodation as the next flight back was the following morning.

The kind staff at Dollar Thrifty recommended a lodge close by, gave me the vehicle back as no additional cost, as long as it was returned by 11.00am.

Thank you again. You guys are TRULY the best at Customer Service & Beyond.

I had and will only use Dollar Thrifty over the years and to this date, NEVER had I ever had bad service from them.

Please keep up with the good work and your staff at Durban International all deserve a raise for accommodating your clients with such Service Excellence.

Regards

Fabio Tomirotti