Seeking others with similar non-payment of excess experiences with Dollar Thrifty as my own

JOURNALIST WITH PERSONAL EXPERIENCE SEEKING OTHERS WHOSE EXCESS HAS NOT BEEN REIMBURSED: Following my own experience, it has come to my attention that Dollar Thrifty seem to regularly not pay out excess fees. And when they do so, take an inordinate amount of time. I am interested in hearing from you if you have had a similar experience for an article. I write features for South African and European media. www.georgephilipasjournoblog.com email: *** My Story: I used to use Dollar Thrifty regularly. I rented mainly from the 24 Chiappini Street Branch in Green Point in Cape Town, as well as the OR Tambo Branch.

On 28th August 2017 though I had an accident. Or rather a foreign tourist, himself in a rental came the wrong way round a roundabout in Sea Point and hit me, writing off the vehicle. To get my excess refunded I followed procedure to a T: The police report I obtained even stated the accident was the other driver's fault. It has been four years and my R6000 was never refunded. What is worse though is that it seems to be company policy not to pay out where possible. In my case, I found it disturbing that the company's claims department communicated with me kindly until the three-year limit when consumer debt lapses and becomes prescribed (when by law it is written off) and then went silent. It is partly my mistake. I was ill-informed that because of covid I thought that civil courts had been suspended and therefore the time period for prescription had been extended. The process though is easy AND FREE: As the debt less than R15,000 it is prosecuted in person in small claims court. I would be happy to assist you in return for hearing your similar harrowing stories