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I have made two payments in the Durban City Branch, being assisted by Goodness Mthimkhulu, on the 27th of January 2022. I have been doing the calling to find out what the bottleneck is wit regards to my deposit refund. First it was the method i paid for the rental was wrong (who's fault is that??) Then i was told i got penalized for late return (is that worth R2000??) Then I'm being told I'm not getting my deposit bank, period.(on what grounds). I'm really dissatisfied with the service and i will escalate this by laying a complaint through Clientele legal. I have spend my airtime for 20min long calls, being send from pillar to post, with no results.