JJ
Johann J

1 reviews | Active since May 2011

23 May 2017, 09:07

Rolling funds???????

<p>Upon returning my vechicle on16/5/17, I requested my deposit refund, since I filled the car and com**** to all their "requirements". I was then asked for the fuel receipt which I could not produced as I did nor ask for one at the garage. I was informrd that my refund will be made the following day.</p> <p>A week later and after sending emails and Twiiter messages, still no refund. My question is, is their business in finacancial "dire straits" as they appear to (according to other complainants) withhold almost everybody's deposit for as long as they can and depending on who "shouts and complains" the loudest, thet respond.</p> <p> </p> <p>Please inform your Lanseria staff that I will be arriving there this afternoon to collect my deposit, failing which I will bring the Police with!</p> <p> </p> <p>This is not my first experience with your Company when it come to REFUNDS!!!!</p> <p>This is over and above the horrible reception staff I had to encounter as well as very bad sign writing, indicating where their offices and car park is.</p> <p> </p> <p> </p>

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply23 May 2017, 14:55
Official

Hi Johann

Our deposit refund turn around time is between 4 - 7 working days on all local bookings as stipulated in our terms and conditions.

Please allow us the allocated time for us to get back to your deposit query.

Best regards,

Thrifty