Res ***1 & Others - DH Arendse

I am a client of Thrifty since 2018 and rent cars when I go to Cape Town. HOWEVER, the last 3 occasions - the last 2 being in August 2020 - I have not received my Holding Deposits. The 7 day waiting period for all 3 rentals have expired and I cannot see what the hold up or delay is, if any?

I have called numerous times and when I choose option 3 of the recording, I go right back to the "welcome". Whether you call the customer care number of the number on their website you keep on going back to the carousel of call centre - where you cannot get hold of anyone. I spoke to the receptionist who have told me that Tasmiya will call me back because she cannot transfer me to her and I am waiting for her call since the 28th of August.

Then on Monday I contacted the guy who sent me an email with the confirmation of my last booking and he then "cc" me in an email where he asked Moaaz Bhana to attend to the matter urgently. Denise Moodley and Tasmiya Sheik was also in the email and I have been send them emails daily since Monday and they just do not read my emails. I have not had as much as a telephone call and or a reply to my emails. BUT call and make a booking and they answer you at the speed of lightning and the moment you collect your car the money goes off instantly.

The manner in which they deal with my enquiry is utterly rude and unprofessional and they need to get with the program. PLEASE DO NOT use the Lockdown Levels as an excuse because we all work from home these days and surely there are days when the mentioned people go to the office.

Their after sales service is poor and for that I give them a 1/10.

David Arendse