Rental Deposit dispute

On the 20th December I rented a car with dollar Thrifty branch in sandton. On the 23rd I returned the car. I then requested my deposit to be released which was R4000. Unfortunately I did not get it back. I then made an inquiry with the company. Firstly they said it was released by bank. Secondly I was told it was reversed. Thirdly I was told it was released but R2082 was taken which I never got the remaining balance back. I contacted FNB and they confirmed that the amount that was swiped on the 20th R4000, was banked by dollar thrifty on the 23rd.

I requested a transaction history. I sent it to them that I never got my R4000 back. They disputed a transaction history and a lady by the name of Precious requested a bank statement. Bank statement also proved the money was debited.

During my visit to the branch i was then told the following: the R4000 amount taken was related to the previous rental contract dated 13th December to 17th December. They said i had an outstanding amount of R4000 when that contract was closed but I was not told anything about that. Then this lady continue telling me that the reason it is reflecting on the 23rd December it's because they had system problem. After long uninteresting explanation I still did not get my money back. What blew my mind further, Dollar Thrifty is charging customers "Location Surcharge ". Which is never disclosed during rental initiation. Only gets charged when rental agreement is closed.

This Precious lady, all I heard was explaining their excuse for not returning my money. Using their internal jargon on me which means absolutely fool to me. Instead of answering what happened to the amount of R4000. She started telling me that Jan Van Riebeck's great grandmother lost a needle in the thick forest in Holland.