lL
luckysidodo L

1 reviews | Active since Oct 2016

10 Oct 2016, 10:46

Regret choosing them

<p>Hellopeter, I'm still waiting for my the deposit money from the company ,it's been over 15 working days now ( I live in Sweden ) , and money the wrongly deducted from my account for an ' extra day ' I'm suppose to be refunded for that . I wrote them an email last week and still haven't got a reply , the same thing I was getting I was getting when I was there , they never answered their calls , one of the days I had to drive to the airport cause they weren't answering their phones , I got my friend who's in SA to call them last week to call them for me and they promised to get back to him and they never did , so I'm seating here wondering if I'll get my money back . Yonela Sidodo + ********** 2050 ( the number below will be my fiend's number ) </p>

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Replies (14)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply10 Oct 2016, 11:31
Official

Hi Yonela

Could you kindly forward us your rental agreement number that was given to you upon making your booking? We will send this through to our customer care department who will be able to provide a status on your account.

We apologise for the inconvenience casued and thank you for your patience.

Many thanks

Thrifty SA

lL
luckysidodo L's update12 Oct 2016, 12:41
Reviewer Update

Just wanna find out if you guys have heard anything from the company regarding my deposit money , I've sent them two emails already and haven't got reply , I feel like I'm getting ****** . Yonela

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply12 Oct 2016, 12:50
Official

Hi Yonela

We are awaiting on your rental agreement number as per the above. We have however sent through your query to our customer care department who will revert back as soon as possible.

Many thanks

Thrifty SA

lL
luckysidodo L's update12 Oct 2016, 13:01
Reviewer Update

Hello

as mentioend end from above I left the papers back in South Africa and I live in Sweden , I didn't really think things would get to this far . But I can provide you with my bank statements for the last three month to show all the transactions if that would help. Thank you from getting back to me

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply12 Oct 2016, 14:10
Official

Hi Yonela

Thank you for your patience.

Please be advised that the holding deposit is no longer pending, however it will only reflect back into your account within 14-21 working days as per bank procedures for international card holders.

We apologise once again for the inconvenience caused. Please do let us know once the funds have reached you.

Best regards,

Thrifty SA

lL
luckysidodo L's update03 Nov 2016, 15:43
Reviewer Update

Hey I just spoke to my bank now , and they say it's rather strange that this transfer should take this long, usually their clients get their payments from international banks in 3 -4 days, so they asking if you clould give me the payment reference of the transaction you did , I would appreciate that thank you very much , looking forward to hear from you .

Yonela sidodo

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply03 Nov 2016, 16:06
Official

Hi Yonela

We will follow up and send through soonest.

Many thanks

Thrifty SA

lL
luckysidodo L's update09 Nov 2016, 22:01
Reviewer Update

Hey

I'm sorry but I'm starting to think you guys are not honest with me , on Friday it's gonna be exactly 21 working days since you said my money was deposited , so what happens if I don't get it by Friday ? And you haven't given me the reference number you said you made . Am I getting my money or not , cause it's my money that you guys are keeping , I don't understand why I have to make so much effort to get my money back . CAN I PLEASE GET MY MONEY BACK???

lL
luckysidodo L's update14 Nov 2016, 14:39
Reviewer Update

Hello

seeing that I'm not getting any response and my money I guess I'll have to assume that I'm not getting my money . I'll have to take some serious action , it's becoming an effort now this .

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply14 Nov 2016, 15:27
Official

Dear Yonela

We apologize sincerely for the late reply. According to our records, we did not actual debit the funds from your account as it shows that it was an incomplete transaction.

We therefore can’t return the funds as we did not bank it.

We apologise sincerely for the inconvenience caused. We have requested your reference number so that you are able to query this matter with your bank.

Many thanks

Thrifty SA

lL
luckysidodo L's update14 Nov 2016, 17:35
Reviewer Update

How did you not debit money from my account when I had your car , so you saying I used your car for free , there's lots of inconsistencies with your story , can you give me your email adress so that I send you my bank statements to show that you did debit money from my account ,now I gonna take legal action, to say you didn't take money from my account that is very serious , now it's becoming a matter of honesty . .... can I please send you my bank statements from the day to debited my from my account till today ?

lL
luckysidodo L's update14 Nov 2016, 17:36
Reviewer Update

How did you not debit money from my account when I had your car , so you saying I used your car for free , there's lots of inconsistencies with your story , can you give me your email adress so that I send you my bank statements to show that you did debit money from my account ,now I gonna take legal action, to say you didn't take money from my account that is very serious , now it's becoming a matter of honesty . .... can I please send you my bank statements from the day to debited my from my account till today ?

lL
luckysidodo L's update15 Nov 2016, 10:57
Reviewer Update

Ow and since you denying that there was money debited from my account from your company , I guess it's only appropriate for me to report it as ***** , cause the deposits and debits you were making everyday I had your car are there in my bank statements . It's got to be ***** then right

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply15 Nov 2016, 11:32
Official

Hi Yonela

Could you kindly email your statements to Esre du Plessis at *** ? As if proven that Thrifty banked the funds from your account, this matter should be solved fairly quickly.

Many thanks

Thrifty SA