DD
Debbie D
1 reviews | Active since Feb 2018
04 May 2020, 11:23
Refuse to refund deposit that was not required
I am disgusted. We booked a car pre Covid. We booked at ORT. We were not required to pay a deposit but elected to pay a deposit of R4000 to decrease the load when we Travelled. As Covid issues approached we called and cancelled and were assured that our deposit would be refunded within 5 working days. In that space of time lockdown happened and they now refuse to refund us but say they will issue a voucher. We do not want a voucher. We want our money back. We are repeat business clients, but we will never ise them again.
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Replies (2)DD
Debbie D's updateReviewer Update
14 May 2020, 09:31 No your company has refused to refund the deposit. They Even told the Bank it was retained due to damages or fines. We have told bank to investigate this. We gave been told we will get a voucher from Thrifty . We don't want a voucher. Thrifty undertook to credit our credit card number within seven working days . This they duId not do as they lumped it with covid cancellations. Out cancellation Was prior to lockdown. We want a credit !!!!!! This matter is not resolved
DD
Debbie D's update14 May 2020, 09:31
Reviewer Update
No your company has refused to refund the deposit. They Even told the Bank it was retained due to damages or fines. We have told bank to investigate this. We gave been told we will get a voucher from Thrifty . We don't want a voucher. Thrifty undertook to credit our credit card number within seven working days . This they duId not do as they lumped it with covid cancellations. Out cancellation Was prior to lockdown. We want a credit !!!!!! This matter is not resolved
DD
Debbie D's updateReviewer Update
14 May 2020, 09:33This matter is not resolved. Thrifty has nor credited our credit card despite assuring us they would do so seven working days after cancellation. Cancellation was done prior to lick down . Shocking service
DD
Debbie D's update14 May 2020, 09:33
Reviewer Update
This matter is not resolved. Thrifty has nor credited our credit card despite assuring us they would do so seven working days after cancellation. Cancellation was done prior to lick down . Shocking service