refusal to release the deposit money

<p>good day</p> <p>we hired a car on the 28th April and paid a deposit of R 3000 and we return the car the following day and have not received our deposit back.i called my bank and tehy confirmed that the money went off and thrifty refuses to release the money back into my account as they are saying that it didnt reflect on their side.spoke to wendy from thrifty and she is adamant that she has no proof and wont release the money..we have all the proof from the bank.</p> <p> </p> <p>all i want is my money back and an apology from thrifty car rental.</p>