Refund pending

<p>I used thrifty car hire to rent a vehicle. I returned the vehicle on Monday the 26th of Dec 2016. Two gentlemen assisted me by the name of Quinton and Max. They informed me that their refund department is closed however they have assigned someone to process my refund. I was informed that the money will reflect in my account during the course of the week however the duration has lapsed and I still have not received the refund as a result my debit orders were all unsuccessful due to the inconvenience from the rental company. I am in serious need of the funds and do not understand what is causing the delay.</p>