1 reviews | Active since Mar 2009
Refund of deposit
It is with absolute disgust to see that almost 80% of the complaints relates to....'Awaiting deposit refunds'.<br> I returned my car on the 4th April 2016, were told that it will take 7 working days....i am still waiting!<br> Even though your prices are relatively good in comparison to your competitors, i would much rather pay a little extra and make use of a company that has integrity and sticks to their word and therefore would make sure i spread the word about your terrible service and dishonesty....<br> What amazes me is that some people complained 2 days after delivering the vehicle...Thrifty's response: You will have you refund within 24hrs.<br> Yet some people are either waiting for weeks and sadly others are waiting for months now!!!<br> <br> Please stick to your word and refund my money.....our money!!
Thank you for addressing your concerns with Thrifty Car Rental.
A request for the deposit to be released has been requested with the bank within 24 hours of the rental terming, the bank has advised that within 24 to 48 hours the bank will release the funds, this unfortunately is beyond our control, as this is a bank procedure, hence we have once again called the bank and requested a reminder for the release of the deposit whereby the bank has advised the deposit will be released.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
A request for the deposit to be released has been requested with the bank within 24 hours of the rental terming, the bank has advised that within 24 to 48 hours the bank will release the funds, this unfortunately is beyond our control, as this is a bank procedure, hence we have once again called the bank and requested a reminder for the release of the deposit whereby the bank has advised the deposit will be released.
Kind Regards
Customer Care
