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pabolosha P

1 reviews | Active since Apr 2017

22 Apr 2017, 23:04

Refund not paid back

<p>I rented a car at KMIA Thrifty on the 17th of March and returned it on the 22nd of March. I was told that my deposit would be paid back within 7 working days. Instead of being paid back R3 850.73 was taken from my account. When I called the branch they told me it was for damages. The car had a cracked wind screen when I took it and Thrifty acknowledged that and signed for it. When I went there they admitted that they had made a mistake and I was not liable for the damages and said I would be refunded in 7 days. It's been over a month and I haven't been refunded. Every day they tell me that I will get my money latest by midnight. Lies lies lies...***** ***** *****. #Croocks

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Replies (3)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply24 Apr 2017, 09:30
Official

Hi Phaphama

Thank you for bringing this to our attention. We apologise sincerely that you have experienced a delay in receiving back your deposit. We have sent your query through to our customer care department, and will revert back as soon as possible.

Many thanks

Thrifty

Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply25 Apr 2017, 11:14
Official

Hi Phaphama

Please be advised that your refund was released on the 21/04/2017.

Kind regards

Thrifty

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pabolosha P's update25 Apr 2017, 17:47
Reviewer Update

Josephine from Head office just told me that it was being released today because she only got the paperwork on the 21st. So what's really going on?