VT
Vuyolwetu T

1 reviews | Active since Jul 2014

21 May 2017, 06:36

Refund and Funds deducted from my account

<p>I have been going to Cape Town branch more that four times to enquiry about my refund and the funds which were deducted fro my account with no explanation. </p> <p> </p> <p>Returned the vehicle 4 day before the due date but was refunded for only three days. R250 was deducted from my account for no reason, went to the branch again to acquire information of what was happening but no one had answers for me.</p> <p> </p> <p>This is my invoice number ********** please i think i derseve to be infomed.</p> <p>Every customer has a right to.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply23 May 2017, 15:32
Official

Hi Vuyolwetu

We have sent through your enquiry to our customer care department and will revert back as soon as possible.

We thank you for your patience and apologise that you have not been informed about the charges applicable to your account. We will investigate and get back to you.

Kind regards

Thrifty