REFUND...AGAIN!!!!

<p>I rented a car with your company, which I occasionally do. I mistakenly paid more money than I should have, the rental including the deposit via EFT. Upon collection, I was then told that I should not have made the EFT payment of the deposit and that I must pay the deposit when I collect the car...which I did! I was told that the excess amount would be refunded to me in 24 hours...that was on the 28th of July and I'm still waiting for my refund!!! This is not the first time I have experienced something like this with your company!!! I have made numerous phone calls, spoke to different people. I also received emails with confirmation but still no refund!!!This is seriously tarnishing my faith in your service as your client. Kindly sort this matter out as it is now dragging for too long!!! I want my refund, TODAY!!!</p>