Refund

I returned the Nissan Lavinia on 21December 2015 with full tank and no damage. During the hire I received 2 traffic tickets for expired license disc. Upto today 6 Jan 2016. I still have not received my R1000 fuel deposit refund as well as my the insurance excess deposit (R3000). When I call to find out why I get put on hold for more than 20 to 30 minutes until I give and drop the phone. This company is a ******** people. So many complaints on this website about Dollar thrifty fleecing money out of unsuspecting customers. This is disgusting !<br>