Refund

Good Day,

We returned the car on the 28th of December and we have still not received the deposit. We have hired cars from you more than five times and referred people to your company and this has never happened before. My husband has been to you office , emailed and called various times but we still don't have our refund. Finally on the tenth it was released but 48hours later it is still not in our accounts. Please attend the matter urgently there is no way we have tried to sort out the matter with you. We emailed today and just got ignored nobody responded to our emails. I'm not sure what has changed but the service levels are dropping. Please assist