Reconsider using a company that gives a toss about the consumer.

Greetings Thrifty I would like to bring to your attention that I've hired a vehicle (vito) from the 6th - 13th November 2021 from Lanseria. I drove down to Umhlanga and the vehicle was in a poor condition. It probably had an accident as the allignment was off. The doors did not close properly. During the Journey, I made contact with your King Shaka branch for a replacement but was told that there wasn't one and we had to wait a day or two. Due to our full schedule, we could not exchange the vehicle. We were also told that all other vehicles had higher mileage. I did chat to the staff at Lanseria on return as the vito was a real terrible hire. I've still not been contacted as requested.

Not having learnt my lesson, I requested a 2nd hire (Mercedes C Class) from your Randburg Branch for the 27th of November 2021 from Dawid Blom (Thrifty Call Centre). I went to fetch the car only to find out that there wasn't one for me. Not even in a similar class. What a waste of my Saturday morning? I was told that the manager was meant to call me. I'm yet to receive a phone call.

I will not use Thrifty again and will also advise anyone against using your company. Shoddy service, really unreliable vehicles. Thrifty doesn't come close to the service received at Avis. Good luck with your business thriving in our current economic landscape.