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Pro M

1 reviews | Active since May 2018

08 Jun 2018, 10:30

RE: Non-refund of supewaiver excess holding deposit

On the 18th of April 2018, I hired a vehicle from Dollar Thrifty Car Rental from O.R Tambo International branch. I paid a super waiver excess holding deposit of R 2 000 on the above-mentioned day.I returned the vehicle with a fuel tank, on the same day which was inspected by a representative of the car rental company. No issues were identified with the vehicle.Proof of receipt of payment of reimbur*****t of fuel was provided to a representative of the company.

In terms of the agreement, the super waiver excess holding deposit of R 2 000 should have been refunded to my bank account within 7 days from the last day of use of the rental vehicle. I have not recieved my refund of deposit as yet!

I have made numerous phone calls to the call centre. Each and every phone call was forwarded to the Branch Manager of the car rental company at O.R Tambo International.However, the Branch Manager never answered my phone calls to date.

I am genuinenly concerned that I will never be refunded my holding deposit.

Personnaly, I will never ever hire a vehicle from Dollar Thrifty Car Rental again.

I am currently exploring all legal avenues made available to me.

My Reservation No is ********** 3.

Thank you.

0
Replies (3)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply08 Jun 2018, 16:25
Official

Dear Valued Customer

Thank you for bringing this matter to our attention and therefore allowing us the opportunity to investigate and ensure proper corrective and preventive measurements is put in place.

The matter is under investigation, you will be contacted directly with feedback once we have concluded our investigation.

Thank you

Dollar Thrifty Car Rental

PM
Pro M's update24 Jun 2018, 17:45
Reviewer Update
It has been 16 days since you have last rep**** to my complaint.No one has contacted me to date and the matter remains unresolved. Very poor customer service.
PM
Pro M's update25 Jun 2018, 10:13
Reviewer Update
I have scrutenised my bank statements and I can confirm that I did not receive my deposit. I am will to provide a certified copy of bank statements for the period under query. As per your email "Please be advised that your deposit has automatically released, due to the the deposit been released automatically the bank can not confirm when the funds were released. Ref:RP ********** 7524." This is clearly an issue with Thrifty Dollar Car Hire and your service provider(the Bank). How is this my issue? What checks are there in place by management to ensure that deposits refunded timeously to all clients at the correct figure? As per your email, "Please be advised that when the deposit is released there is no notification or transaction on your bank statement, your bank balance will increase be the amount that was released. " How will my bank balance increase without disclosing the deposit refund transaction on my bank statement? This is not possible. As per your email, " Kindly contact your bank directly should you require further assistance as the bank will not divulge any further information," How did you determine that problem lies with my bank and not with Thrifty's bank? The current model of refunds of deposits at Thrifty is clearly not working as intended.