JK
Josh K
1 reviews | Active since Jan 2019
07 Jan 2020, 11:37
Rather pay more
A negative experience on all fronts. Took about an hour to rent the car out, when there was only one other client in line in front of us. Both me and a friend rented a car from them, it's been over a month and neither of us have gotten our deposit back (mine was R9,000 as I used a debit card).
Take my advice and pay a little extra for a company that won't ***** you around. The amount of time I've wasted chasing these guys has cost me far far more.
Helpful (0)
Replies (4)0
Replies (4)
Dollar Thrifty Car Rental South Africa's replyOfficial
07 Jan 2020, 11:56Good Day Josh
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that the reason that your deposit has not been released is because there was damages noted on the vehicle. Please be advised that we will have the Claims administrator contact you to assist further.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that the reason that your deposit has not been released is because there was damages noted on the vehicle. Please be advised that we will have the Claims administrator contact you to assist further.
Kind Regards
Thrifty Car Rental
Dollar Thrifty Car Rental South Africa's reply07 Jan 2020, 11:56
Official
Good Day Josh
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that the reason that your deposit has not been released is because there was damages noted on the vehicle. Please be advised that we will have the Claims administrator contact you to assist further.
Kind Regards
Thrifty Car Rental
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised that the reason that your deposit has not been released is because there was damages noted on the vehicle. Please be advised that we will have the Claims administrator contact you to assist further.
Kind Regards
Thrifty Car Rental
JK
Josh K's updateReviewer Update
07 Jan 2020, 12:02The first few people I spoke to at Thrifty said you would take the excess from my deposit and return the rest. Now you've changed tack and are trying to claim from the third party insurance that went into the car I rented while still holding my full deposit. This may take ages and yet you still think its fair to hold my full deposit, even though the maximum excess is R3,000?
JK
Josh K's update07 Jan 2020, 12:02
Reviewer Update
The first few people I spoke to at Thrifty said you would take the excess from my deposit and return the rest. Now you've changed tack and are trying to claim from the third party insurance that went into the car I rented while still holding my full deposit. This may take ages and yet you still think its fair to hold my full deposit, even though the maximum excess is R3,000?
Dollar Thrifty Car Rental South Africa's replyOfficial
07 Jan 2020, 13:17Good Day Josh
Please be advised that the Claims administrator will be in contact with you to advise on your concerns.
Kind Regards
Thrifty Car Rental
Please be advised that the Claims administrator will be in contact with you to advise on your concerns.
Kind Regards
Thrifty Car Rental
Dollar Thrifty Car Rental South Africa's reply07 Jan 2020, 13:17
Official
Good Day Josh
Please be advised that the Claims administrator will be in contact with you to advise on your concerns.
Kind Regards
Thrifty Car Rental
Please be advised that the Claims administrator will be in contact with you to advise on your concerns.
Kind Regards
Thrifty Car Rental
JK
Josh K's updateReviewer Update
07 Jan 2020, 17:58I called in today because apparently I can get the R6,000 back while we wait for your claim from the third party to come through. I was told I would be called back later today, which (not surprisingly) didn't happen. Aside from this poor service I can't believe I have to chase you to get my money back. Do you just sit there and hope your clients forget about their deposits?
JK
Josh K's update07 Jan 2020, 17:58
Reviewer Update
I called in today because apparently I can get the R6,000 back while we wait for your claim from the third party to come through. I was told I would be called back later today, which (not surprisingly) didn't happen. Aside from this poor service I can't believe I have to chase you to get my money back. Do you just sit there and hope your clients forget about their deposits?