Quick to take your money but wait until you want your deposit back.....!

Reservation **********

On 21st of March 2019 I flew to Durban airport and hired a car from Dollar Thrifty Car Rental. Because I was paying with a SA debit card and not a credit card, the deposit was R9500 which was debited to my account on the 21st (before I received the car keys). As per the contract, I returned the car to Thrifty at OR Tambo airport on the 30th of March, in the same condition as received and with a full tank of petrol. Up to that point my experience with Thrifty was good. However, it is now the 16th of April and I have still not received my deposit of R9500 back into my account! I have sent numerous emails to their customer services and the only response I received was a computer generated response giving me a ticket number (# ********** ) on 9th April 2019. No one has bothered to call or email me. I called their office at ORT but was told I needed to speak to Durban. I called their office at Durban airport on the 13th and was told it is a head office issue and that H.O don't work on a Saturday. I was promised someone would call me on Monday morning (15th). I ended up having to phone them and was told again it is a H.O issue and that they would send an email as there seems to be a problem with the phones. To say I am not impressed would be the understatement of the decade. They were so quick to take my money but trying to get it back?? And on top of that, I was charged an additional R700 (+/-) because I dropped the car off at a different place from where I collected it. What gets me is the car I was given has Gauteng plates so I actually delivered it back to Jhb for them but had to pay for that? ? They should have paid me a delivery fee! Just give me my damn money back!!

This is the first and LAST time I will use Thrifty, once bitten twice shy. Karen Lloyd