NH
Natasha H

1 reviews | Active since Aug 2012

23 Mar 2018, 17:39

Pthetic service

Rented a car from the Cape Town branch 22-25 February. I was told that they would return my R2,000- deposit in 2-3 weeks later. It has been a month, I have called on numerous occasions. They claim that they need to speak to the bank, as the bank’s holding my money back?? Never heard of this issue before.... And that they would get back to me asap. They have not called me back once! Their service is pathetic

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Replies (4)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply26 Mar 2018, 10:14
Official

Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please kindly private message us with your rental agreement number so that we may investigate further into your concerns.

Thank you

NH
Natasha H's update27 Mar 2018, 18:55
Reviewer Update
And again they do nothing!!! They reply and ask for the rental agreement number to investigate, which I immediately did... and 30 hours later, no response. They only do it so that their profile says they respond.. utter *******! Stay away from them. Their service is shocking!
NH
Natasha H's update27 Mar 2018, 18:55
Reviewer Update
And again they do nothing!!! They reply and ask for the rental agreement number to investigate, which I immediately did... and 30 hours later, no response. They only do it so that their profile says they respond.. utter *******! Stay away from them. Their service is shocking!
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply28 Mar 2018, 16:24
Official

Dear Valued Customer

Please be advised that when the holding deposit is release there is no notification or transaction, there will be a increase in the bank balance by the amount released, your holding deposit was charged for R716.96 hence resulting in the release of R1283.04.

Please be advised that the rental location will be providing a reference number.

Thank you

Dollar Thrifty Car Rental.