Problem with receiving out deposit back

We rented a vehicle on 11 Jan 2022.The vehicle was returned the very next day 12 Jan 2022 with absolutely NO damages at all.

First of all I was told that there is something wrong with my card and my deposit could not be refunded into that card. I was sent a form to fill in which i did and we were promised thw refund would be done by 2 Feb 2022.

We have been phoning 4 times a day to find out why the deposit has not been done and every single time we are being told they will escalate the matter.

The Supervisor is never i his office and he never replies to any email sent to him.

It has been close to a month and NO refund or NO response has been received. This service is disgusting and we will never ever rent a car from Thrifty ever again.

Being a regular customer of Thrifty this leaves a bad taste in my mouth and you guys will never see me again.