Poor service/ Late rental/ Wrong vehicle

I had a car rental reservation for pickup at the OR Tambo branch for Friday evening 19h00 on the 19th of February 2016<br> I phoned the call centre at 17h20 on the day of the rental to ask whether my car would be available for pickup. They checked and confirmed that my car was available and said that I could go to the branch for pick-up. Upon arrival at the airport my car was not yet dispatched from the depot and the consultant apologised and said that I should come back in an hour.<br> At 19h15 we went back to the Thrifty branch only to find out that my reserved car had not yet arrived in the airport <br> The consultant, Christian, apologised and offered me an alternative vehicle - Nissan Qashqai which was lower than the vehicle which I reserved and paid for but I accepted because I was already late for a meeting and have been waiting for 1hr15min for my rental. <br> The car was extremely uncomfortable because the driver seatbelt buckle attachment was bent and protruded into the left hip of the driver - see attached photos<br> Unfortunately I had an appointment and could not wait for a replacement<br> Upon arriving at my destination I noticed that the vehicle had no boot lid cover which was a problem sin