Poor Service by Thrifty Car Rental

It is without a doubt a major concern for many South Africans to hire a vehicle with their debit card as many do not to own a credit card, like myself. When hiring a vehicle from a car rental company, anybody would expect that the funds you paid out of your bank account will be returned to you as indicated by the sales assistant at the Car hire branch. To my dismay, only to discover that the info provided by the Sales Consultant was unclear and misleading and when queried with their customer care agent, i had been advised it will take 7 - 10 working days. Apart from that, the require 10 days after returning the vehicle to do a inspection on the car and thereafter only to "process" the funds back into my account.

I have repeatedly tried getting some sort of response via email from the customer agents and unfortunately i have not even received a simple apology for their unprofessional behaviour. We have just surpassed the 11 working day waiting period for funds to only NOT be reflected into my account which has subsequently caused me to have stop orders bounce back periodically.

This is by far the most pathetic service received from a Car hire company and thanks to them, my credit rating just went from great to bad.

Thanks A Lot Thrifty Car Rental !!!