Poor Service

I booked a vehicle on the 29 May 2020 thru cars4 hire as the agent. The vehicle was at the Cape Town International Airport. It was group B, I went to pick up the car at around 13:50. The inspection was done on the car by the gentleman Mr Abdul if not mistaken, gave me an inspection sheet. He gave me the keys, I drove the car upon driving, I returned the car back because it had wheel alignment problem that’s what I was told by Mr Graig at the depot after I return the car. He took my papers went to office, he came back told me he’s got a car to swap with, I was given another car a Ford Figo by the gentleman Mr Graig he told be that that’s the only vehicle available and he will show me where the car is, I must just get my belongings I did that we went to the car he gave me the car. No inspection was done on the car. Upon returning the vehicle vehicle on the 4 June 2020 again no inspection was done they took my invoice. At around 9:30 same day an amount ofR2160.49 was taken from my account from Thrifty car rental, I went to the branch to inquire I was told it’s for windscreen damages. I asked but when I was here dropping the car it was fine. I just wanna say there is no professional assistance I was given regarding this matter and that’s totally wrong for a company with such. MY rental *** was handled very poor and unprofessional