Poor Service

<p>I booked the vehicle in Centurion on the 1 March 2017 and returned the on the 6 March as per agreement.Vehicle was clean and fuel was full and also no damages and it was inspected by Thompson on return.Then on Friday the 10th I was shocked when I saw a refund of R447 instead of R3000.Then I called and spoke to Charne whosaid that it was a mistake from their side that I was charged incorrectly and promised that shes escalating the matter to the Head Office and would get my refund on Tues the 14 should be the latest.Tuesdat Still no refund..Then I called and asked to speak to Charne and was told she was not at work, then asked to speak to the manager and was told that shes busy and would call me back when she's done.I waited for 2 hours and there was no call .I called again and I spoke to the manager, explained my story and she said the same thing whihc Charne said that she would speak to someone at the Head office and get back to me.Then she called me around 13h50 and could not give me a positive answer, saying that she couldnt get hold of the person whos incharge for refunds in the Head Office but that doesnt make sense to me because there shouldnt be one person working in that department.There must be someone else who should be able to help.The I was told that my money should be in my bank between 16h30 and 18h00..Till now I am still waiting for my money.This is the terrible service because now I have to keep calling and I am using my money to call.Will I be refunded my airtime that I am spending to call now and again??????? Last year I also had the bad experience when I collected the vehicle and only drove for 50k's and the gauge started to move..Now it's another terrible experience with my refund..I want someone in the Head Office to call me ********** 937 and sort out my refund otherwise i will report this to court and I will never ever hire a car from Thrifty again</p>